Petit-o is a platform that connects pet owners with trusted pet sitters for services such as pet sitting, walking, training and more.
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Browse frequently asked questions by audience and explore the most common topics of Petit-o app.

General
Pet owners create a profile for their pet(s). They can search for pet sitters, view their profiles, and make bookings directly through the app. Pet sitters accept or decline requests and communicate with owners through the platform.
Petit-o is designed to serve all types of pets. Thus, the application is not limited to dogs and cats, but can also cover any pet type.
Petit-o offers services: pet sitting, walking, pet transport, grooming, training and feeding at the sitter's or owner's place. The grooming service includes basic, full and more luxurious grooming, while training includes behavior training, basic commands and tricks.
Petit-o is starting out based in Athens, with the potential to expand to other areas. Available pet sitters depend on the region and the availability within the app.
For support, you can contact the Petit-o team through the app or by email at info@petit-o.gr. Support can assist with issues related to reservations, payments, accounts and general usage questions.
Yes. All pet sitters are verified, and payments are made securely through the platform. Additionally, you can communicate through the app for added protection.
Pet sitters are reviewed and verified before being approved. Plus, owners can view the pet sitters’ profiles, experience, and ratings before booking.
Yes, you can use the platform as both a pet owner and a pet sitter, as long as you complete the verification process for the pet sitter role.
Within the application, go to the bottom right of the screen and tap 'Profile'. On the next screen, tap 'Settings' and 'Delete Account', then select the reason you wish to leave the application and tap 'Delete Account'.
Account & Profile
The Petit-o registration process starts with some common, basic steps for all users, whether you choose to become a pet owner or a pet sitter. On the first screen of the app, you will be asked to fill in your first name, last name, date of birth and gender, as well as add a clear profile photo. Moving on to the next screen, you need to enter your address, which can be done very quickly either by pressing the dedicated automatic location detection button or by typing it in manually. On the next screen, you are asked to fill in information about your residence such as name on the doorbell, floor and location details. Finally, you are asked to enter your mobile phone number. Once you have entered it, you will be sent a message (SMS) with a six-digit code, which you must enter correctly to confirm your phone. With the successful verification of your number, the basic registration stage is completed and, then, the application will guide you to enter the additional, different information required depending on whether you are creating a profile as an owner or as a pet sitter.
The process of changing your phone number is very simple and is completed quickly through the application, so that caregivers can always contact you if needed. First, click on the “Profile” option located at the bottom right of your screen. On the new screen that will appear, select the “Phone Number” field. Then, on the next page, click on the “Change” option and, finally, enter your new mobile number to instantly update your information.
To manage your addresses, go to the bottom right of the screen and tap the “Profile” option. On the page that opens, you have two options. First, you can edit your existing address by tapping the gear button right next to it. Second, you can add a new location by tapping the “Add New Address” button in the bottom center of the screen. The new address can be entered either by pressing the automatic location detection button or by typing it in manually. Once the new address has been added, you will return to the previous screen, where both of your addresses will now be listed. To set your new address as your primary address, simply tap on it. The application will ask you if you want to set it as your primary address, and by selecting "Yes", the change will be completed immediately.
Yes, you can add more than one address to your profile and choose which one to use for each booking.

